Refunds and service exceptions.

Refund policy based on your service agreement.

How Refunds Work

Refunds, if any, are handled in accordance with the specific commercial terms agreed between VoxTransit and the customer. This public notice is informational and should not be treated as a substitute for a signed service agreement. Refund eligibility and terms depend on the type of service, commitment period, and circumstances of the request.

Service Cancellation & Requests

For service cancellation, billing questions, refund requests, or service modification, customers should contact the VoxTransit team directly at sales@voxtransit.com and provide the relevant details of the service arrangement.

Case-by-Case Review

Each refund or cancellation case is reviewed against the agreed commercial terms, service delivery completed, work performed, and the circumstances of the request. Customers should provide clear details about their request so we can review it fairly and provide a transparent response.

Billing & Disputes

For billing questions or disputes, customers have the right to discuss the matter with our team before proceeding. We encourage direct communication to ensure any issues are resolved fairly and in accordance with your service agreement.